We prioritise support for women who don't have access to money or a stable home. Before you book a meeting with a lawyer check if we can support you.
If we are calling the client back: "Hi [name], It is [WLSV NAME] calling from Women’s Legal Service Victoria about the enquiry you made through our website."
"Thank you [Client name]. I need to ask a few basic questions to work out if we are the right lawyers to support you. Where we cannot help, we will always try to find another service who might be able to help. Please note that we are unable to assist you if you 1. Earn more than $1,200 a week from salary and/or benefits; OR 2. Have been or were in a relationship with the other party for 7-10 years or more AND there is more than $500,000 equity in the family home; OR 3. Already have a lawyer"
Add email or mobile phone number here. If the client refuses to provided any contact details to send the link, please write 'Client refused to provide contact details' here. The link to send to the client: https://www.womenslegal.org.au/referral/
If you sent the client a link to the online form, please select ‘Yes’ If you are completing this form over the phone with the client, please select ‘No - information provided over the phone’ If the client refused to provide information over the phone so you can send a link to the online webform please answer this question as ‘No - client refused to provide contact details’.
If the client says no, or after you provide the information about support services: "Please call back or submit an enquiry through our website when you are ready to talk about your legal matters." Then finish the call. If you have not asked this question at this time, please select 'Question not asked at this time'
If you did not ask whether the client wanted this information because you did not need to, please select 'None - Not required at this time'
If yes: "You can let me know if you want to stop at any time." If no: "Would you like me to send you the link to our online enquiry form to complete when you are ready?" If no: "That’s ok. You can call us back when you are ready or submit a request for help through our website." If the client would like the online enquiry form, please go back to the earlier question - If the client is happy for you to send a link to the online form: "Great. Can I please have either your email address or your mobile phone number to send you the link"
Please hold down the 'ctrl' button if you need to select more than one area that the client needs legal help with. If the client does not need help with an area of law that we can help with, you can refer the client to another CLC that practices in the area of law they need - a list of Victorian CLCs can be found here https://www.fclc.org.au/find_a_community_legal_centre, Victoria Legal Aid Help Line on 1300 792 387 or to the Law Institute of Victoria's Find a Lawyer Referral Service on (03) 9607 9550
This box is for when we do not practice in the area of law the client needs help with
If the client does not have a current partner, please write 'NA' This information can be skipped when the webform is processed.
If the client does not have a current partner, pleaae write 'NA' This information can be skipped when the webform is processed.
If the client does not have a current partner, please enter "1/1/1900". This information can be skipped when the webform is processed.
Please provide the first name, last name, date of birth and information about your relationship to the person, for any other people involved in your legal issue. If there is no-one else involved in your legal issue, please say "not applicable". This may include other family members or people who are not related to the client
Please record the outcome of the conflict check below
"Unfortunately I am not sure if we can help you. Can I please get your phone number and someone will give you a call back and let you know." Please enter phone number into the field below.
If we have a conflict and the client HAS NOT identified as a victim of crime or needing victims of crime assistance: "Unfortunately, we are not able to help you. Please contact [appropriate referral - Victoria Legal Aid Help Line on 1300 792 387 or to the Law Institute of Victoria's Find a Lawyer Referral Service on (03) 9607 9550 or to a lawyer on our WLSV lawyer referral list - WLSV lawyer referral list 2020.docx]" If we have a conflict and the client HAS identified as a victim of crime or needing victims of crime assistance: “Unfortunately, we are not able to help you. Please contact the Victims Legal Service Helpline at Victoria Legal Aid on 1800 531 566 (toll free). This is a dedicated service for victims of crime.“ *If the client asks why we can't help, you can say "the system has told me that we cannot assist you. I don’t have any other information about why"
This box is for when we have a conflict
If the client is homeless or in refuge, please write that in here
If the client is homeless or in refuge, please write "undisclosed"
If the client does not have an email address, write "client does not have one"
If the client is not working, please skip the next question.
If the client is not receiving any Centrelink payments, please select 'No'. Otherwise please select the main payment the client receives. You can only select one option, so if the client is receivng multiple payments, please include this information in the bottom box on the form
Guidance notes about eligibility for an appointment: If the client meets any of the following criteria then a referral must be made to a private practitioner or CLC UNLESS the client identifies as a victim of crime or this is a referral for a victims of crime or bushfire/natural disaster matter (through worker calls): 1. Earns more than $1,200 a week from salary and/or benefits 2. Has been or was in a relationship with the other party for 7-10 years or more AND there is more than $500,000 equity in the family home 3. Already has a lawyer If the client does not meet any of the above criteria, then an appointment may be made. If you are not sure if an appointment should be made for any reason, please speak with a managing lawyer.
If the answer is no, please skip to the last question
If the client doesn't know what type of hearing it is, please write "Unsure"
"Thank you for all of that. I will pass this on to our legal team. One of our lawyers will be in touch with you in the 5 business days to talk to you about your legal matters. The call will come from a private number. If you don’t answer the lawyer will leave a message for you to call back." Once you have finished completing the web form with the client, click ‘submit’.