Our Services

    What areas of law can we assist with?

    Women’s Legal Service Victoria assists women experiencing disadvantage who are facing legal issues arising out of relationship breakdown and violence. This means that we assist women with issues such as:

    As part of a pilot program funded by Victoria Legal Aid, we also operate a child protection duty lawyer service at the Moorabbin Children’s Court (part of the Moorabbin Justice Centre). 

    We are also able to offer access to financial counselling to women experiencing problems with debt, financial hardship or accessing financial entitlements following relationship breakdown.

    How can we help women?

    We offer the following assistance to women in Victoria:

    • free legal advice by phone on our Legal Advice Line (see below)
    • free advice and representation to women at the Melbourne Magistrates’ Court through our Legal Advice and Representation Clinic
    • legal representation, in certain defined circumstances (see below)

    Women’s Legal Service Victoria does not give second opinions. If you are concerned about the legal advice you are currently receiving you should discuss your concerns with your lawyer or contact the Legal Services Commissioner

    How can we help support workers?

    We offer the following assistance to support workers who work with women who have experienced family violence:

    On Call Lawyer - worker advice line (NOT for individual clients)

    We provide over-the-phone and email preliminary family law, family violence law, child protection and victims of crime assistance to support family violence workers, financial counsellors, and other support workers working with women who have experienced family violence. Where appropriate, matters can also be referred to our legal casework team for legal representation of your client.  

    How to access the On Call Lawyer?

    • Telephone: call our reception line 03 8622 0600. 
    • Hours of operation: Monday to Friday, between 9:00am - 5:00pm
    • Email: provided to worker services only, upon request to WLSV.

    We will endeavour to respond within 48 hours.

    For more information on our On Call Lawyer service, see here.

    Link: video-conferencing advice to women across Victoria 

    Through our Link Program, we partner with 23 agencies across the state to enable women who have experienced family violence to access legal advice via internet video conferencing.


    We deliver training programs and share our expertise with other professionals regarding effective responses to violence, relationship breakdown, and child protection. For more information, see our training program calendar.

    Our integrated, holistic service: includes a financial counselling and social work service

    As part of our ongoing Stepping Stones program, in addition to legal services, we offer our casework clients:

    Financial counselling 

    We provide a specialist family violence financial counselling service to our clients who require assistance with problems relating to debt, financial hardship or accessing financial entitlements following relationship breakdown. 

    Social work assistance

    Our social work service can provide our ongoing clients with, among other things: short term counselling and support; information about government and community support services and referrals, including in relation to housing; and, support for difficulties our clients have through the legal process. 

    Legal representation

    We provide ongoing representation to:

    • Women facing significant barriers to accessing justice and

    • Where our assistance will have greatest impact.

    That impact may be for the individual or of a systemic nature, meaning that it will lead to improvements to the legal system.

    The barriers may result from, for example:

    • Health or disability
    • Culture, language, literacy
    • Homelessness
    • Long term exclusion from the workforce

    We identify cases which are appropriate for ongoing representation using casework guidelines that can be viewed here

    If you are receiving a government benefit or pension you should contact Victoria Legal Aid prior to contacting our service to find out if they can assist you.

    If you are seeking referrals to a private family lawyer or other legal services you should call the Law Institute of Victoria.

    Legal Advice Line

    We operate a free and confidential Legal Advice Line for women in Victoria who need legal advice, information or referral. We offer women the opportunity to speak confidentially with a female lawyer about legal issues arising from relationship breakdown and violence against women.

    Interpreter services are available.

    Phone 03 8622 0600 (for metropolitan callers) or 1800 133 302 (for country callers)

    Hours of operation

    Tuesday 5:30 pm – 7:30 pm
    Thursday 5:30 pm – 7:30 pm

    If you need URGENT legal advice outside these hours please call Victoria Legal Aid. If you are at risk of harm please call 000.

    Helpful tips

    • Write your questions down
    • Write down important events
    • If you have documents, have them handy so that you can refer to them

    Legal Advice and Representation Clinic at Melbourne Magistrates’ Court

    We operate a free and confidential legal service at Melbourne Magistrates’ Court. Our lawyers provide legal advice, representation and referrals for women who have intervention order matters in court that day.

    We can assist women by:

    • explaining the legal process
    • negotiating with the other person or their lawyer
    • providing court representation
    • providing referrals for representation for final hearings, where necessary

    Hours of operation

    Monday - Friday
    9:30 am to 1:00 pm


    Level 6, Melbourne Magistrates’ Court
    233 William Street (corner of Lonsdale St)

    The Women’s Legal Service office is located on the 6th floor. Please tell the court staff at the information counter when you arrive that you would like to see the Women’s Legal Service duty lawyer.

    Helpful tips

    • Before coming to court telephone our Legal Advice Line to see how we may be able to assist with your intervention order matter.
    • Arrive at court early, to ensure you receive assistance with your matter.
    • If you are having trouble finding us at court, speak to a person from Court Network or to court staff at the information counter.
    • If you need assistance at court when we are not there, ask to see the Duty Lawyer from Victoria Legal Aid.

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    What's News

    Lawyer - Family Law and/or Child Protection

    18 June 2019

    Use your legal skills to make a difference | Join a specialised and supportive team | No more billing!

    Click here to apply

    Senior Lawyer - Family Law and/or Child Protection

    18 June 2019

    Use your legal skills to make a difference. Join a specialised and supportive team.  No more billing!

    Click Here to Apply

    Starts With Us report released

    30 April 2019

    Today we released our Starts With Us report, looking at sexism and gender discrimination in Victoria's legal and justice sector. Click here to find out more.