Family violence support services

Do you need family violence support?

Download printable factsheets in your language here

If you are in danger right now, call 000

If you are not in immediate danger, but feel unsafe, contact The Orange Door. 

Crisis and counselling services

The following crisis and counselling services are available 24 hours a day, seven days a week, including on public holidays.

If you need an interpreter, you can call the Translating and Interpreting Service on 131 450 and ask them to call the below numbers with you.

Safe Steps Family Violence Response

For anyone in Victoria who is experiencing or at risk of family violence.

Phone: 1800 015 188

Email: [email protected] if you cannot call safely.

Web chat support service Monday to Friday 9am until midnight

National Sexual Assault and Family Violence Counselling Service (1800RESPECT)
Support for people impacted by domestic, family or sexual violence.

Phone: 1800 737 732

Lifeline – crisis and mental health support

Anyone across Australia who is experiencing a personal crisis, contemplating suicide or caring for someone in crisis can contact Lifeline.

Phone: 13 11 14
Text: 0477 13 11 14
Web chat

Beyond Blue Mental Health Support Service

Support for people experiencing depression, suicide, anxiety disorders and other related mental illnesses.

Phone: 1300 224 636

Suicide Call Back

Suicide Call Back Service is a free Australia wide service providing 24/7 phone and online counselling to people affected by suicide.

Phone: 1300 659 467

Kids Helpline
Free, private, and confidential counselling for young people aged 5 to 25.

Phone: 1800 551 800

13 Yarn

For Aboriginal and Torres Strait Islander people in crisis.

Phone: 13 92 76

After hours services

Sexual Assault Crisis Line
5pm – 9am the next day, 7 days a week including public holidays

Counselling support, information, advocacy and referral to anyone living in Victoria who has experienced any form of sexual assault at any point in their lives.

Phone: 1800 806 292

Q Life- LGBTQIA+ peer support and referral
3pm – Midnight 7 days a week

Anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

Phone: 1800 184 527