Family violence support services

If you are in danger right now, call 000  


If you are not in immediate danger, but feel unsafe, contact The Orange Door.  

Crisis and counselling services

The following crisis and counselling services are available 24 hours a day, seven days a week, including on public holidays.

If you need an interpreter, you can call the Translating and Interpreting Service on 131 450 and ask them to call the below numbers with you.

Safe Steps Family Violence Response

For anyone in Victoria who is experiencing or at risk of family violence.


Phone: 1800 015 188 

Email: [email protected] if you cannot call safely.

Web chat support service Monday to Friday 9am until midnight 

National Sexual Assault and Family Violence Counselling Service (1800RESPECT)
Support for people impacted by domestic, family or sexual violence.


Phone: 1800 737 732

Lifeline – crisis and mental health support 

Anyone across Australia who is experiencing a personal crisis, contemplating suicide or caring for someone in crisis can contact Lifeline.


Phone: 13 11 14
Text: 0477 13 11 14
Web chat


Beyond Blue Mental Health Support Service

Support for people experiencing depression, suicide, anxiety disorders and other related mental illnesses.


Phone: 1300 224 636

Suicide Call Back

Suicide Call Back Service is a free Australia wide service providing 24/7 phone and online counselling to people affected by suicide.


Phone: 1300 659 467

Kids Helpline  
Free, private, and confidential counselling for young people aged 5 to 25. 


Phone: 1800 551 800 

13 Yarn

For Aboriginal and Torres Strait Islander people in crisis. 


Phone: 13 92 76

After hours services

Sexual Assault Crisis Line
5pm – 9am the next day, 7 days a week including public holidays


Counselling support, information, advocacy and referral to anyone living in Victoria who has experienced any form of sexual assault at any point in their lives. 


Phone: 1800 806 292

Q Life- LGBTQIA+ peer support and referral
3pm – Midnight 7 days a week


Anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.


Phone: 1800 184 527

Other support services

Help and support may also be found through the following specialist services.

InTouch Multicultural Centre Against Family Violence
9am to 5pm Monday to Friday


Victoria wide family violence service working with migrant and refugee women and their communities.


Phone: 1800 755 988

Djirra- Aboriginal family violence service
9am to 5pm Monday to Friday


Djirra provides legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.


Phone: 1800 105 303

Rainbow Door
10am to 5pm, 7 days a week

For LGBTIQ+ people and their friends and families. 


Phone: 1800 729 367

Text: 0480 017 246


9am – 5pm

Free support, referrals & information on any issue for women, non-binary & gender diverse people in Victoria.


Phone: 1300 134 130



Victoria Legal Aid

8am to 6pm Monday to Friday


Free legal advice phone line.


Phone: 1300 792 387


Ask Izzy

Ask Izzy is a website that connects people in need with housing, a meal, money help, family violence support, counselling and much more.

Other Community Legal Centres


There are two types of community legal centres (CLCs) in Victoria.


Generalist legal centres provide advice and assistance in many areas of law, to people who live, work or study in a certain area.

Specialist legal centres focus on particular groups of people or areas of the law. Women’s Legal is a specialist CLC.

This information in your language

We are currently not accepting online enquiries

Please call us during business hours on 1800 133 302 if you:

  • need urgent one-off family law or family violence advice.
  • are on a temporary or no visa and need migration advice.


If you have a matter at the Federal Circuit and Family Court of Australia you can contact the Family Advocacy and Support Service on (03) 8610 9803 to get assistance from a duty lawyer.


If you have a Family Violence Intervention Order matter you can contact your local Magistrates Court to get assistance from a duty lawyer.

You can also contact Victoria Legal Aid on 1300 792 387 for legal support or Safe Steps on 1800 015 188 for family violence support.

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Our office is closed

We will reopen at 9am Monday 8 January 2024.


You can contact Victoria Legal Aid for legal support or Safe Steps for family violence support. 


Our duty lawyer services will continue during this period. Please contact your local court if you need legal help at court.


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